Refund Policy

Thank you for your purchase. We appreciate every customer, and we sincerely hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund]. Please see below for more information on our return policy.​

RETURNS:

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.​

RETURN PROCESS:

To return an item, [please email customer service at "hello@octovibe.com" to obtain a Return Merchandise Authorization (RMA) number. After receiving a confirmation email, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Lumi International
Attn: Returns
PO Box 1695
Carindale 4178 
QLD Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. If you use the prepaid shipping label, $2 will be deducted from your return to cover shipping charges.​

REFUNDS:

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 days from the receipt of your item to process your return. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] We will notify you by email when your return has been processed.​

Please Note: A 10% restocking fee will be charged for all returns in excess of $100. Sale items are FINAL SALE and cannot be returned.​

If you have any questions concerning our return policy, please contact us at: hello@lumicrystalshop.com